Customer Service Intern Job Vacancy At KornerStone Staffing

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KornerStone Staffing, is recruiting on behalf of its clients in various sectors. They are recruiting to fill the position of;Customer Service Intern. Interested and qualified persons are encouraged to apply.

Job Title: Customer Service Intern

Location: Lagos
Job category: E-Commerce / Search Engine Mark…
Level: Trainee / Student
Employment type: Interim with permanent prospect

Job Description

  • We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Track and follow-up all customer requests in a timely manner.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.

Knowledge, Skills, and Experience

  • Minimum B.Sc /HND required in any field. 1-2 years relevant experience
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should click the link shown below and follow the instructions on how to apply:
Click here to apply online